Services & Technology

Every service, explained.

Browse every technology and capability we deliver — select a service group, then a topic to see what it means, what we do, and why it matters for your business.

🖥️ Hosted Virtual Desktop

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Cisco AnyConnect VPN

Every virtual desktop session is established over Cisco AnyConnect, enforcing multi-factor authentication, device compliance checks, and encrypted tunnelling before any data is accessible. Users are authenticated and their device posture is verified before a session is ever granted — keeping your environment secure whether staff are in the office, at home, or travelling.

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→MFA enforced on every session
→Device compliance checked before access
→AES-encrypted tunnels for all data in transit
→Works on Windows, macOS, iOS & Android
→Centrally managed policies via Cisco Secure Client
🖥️

Remote Desktop Protocol Management

Full management of Windows virtual desktop environments delivered via Remote Desktop Protocol. Our team handles provisioning, patching, performance tuning, and the complete user lifecycle — so your users get a fast, reliable desktop experience every time they connect, from any device, without needing IT intervention.

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→Windows virtual desktops hosted in the cloud
→Automated patching & performance monitoring
→User provisioning and de-provisioning
→Works from any RDP-capable device
→Session load-balancing for consistent performance
🗂️

Virtual Desktop Infrastructure

LivBiko's hosted VDI model moves your desktop environment entirely into the cloud — eliminating the cost and complexity of on-premises VDI hardware. Each user gets a dedicated or pooled virtual machine, configured to their role, with applications delivered centrally. No local data, no hardware refresh cycles, and instant disaster recovery built in.

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→Dedicated or pooled virtual machines per user
→Gold-image templates per department/role
→Applications managed and deployed centrally
→No on-premises infrastructure required
→Instant failover — losing a device means minutes of downtime, not days
🛡️

Zero-Trust Access Architecture

Zero-Trust means never assuming any connection is safe — every session is authenticated, every device is checked, and access is granted only to what the user actually needs. LivBiko implements Zero-Trust principles across your hosted desktop environment using Cisco AnyConnect, Entra ID conditional access, and least-privilege policies.

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→Verify every user, every session — no implicit trust
→Device health checked before access is granted
→Conditional access policies per user role
→Least-privilege application access enforced
→Full audit logs of every session and action

☁️ Microsoft Azure & M365

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☁️

Microsoft Azure Infrastructure

LivBiko designs, deploys, and manages Azure environments tailored to your workloads — virtual machines, storage accounts, virtual networks, Azure SQL, App Services, and beyond. We manage your Azure subscription directly, with cost governance, security baselines, and rightsizing built in from day one.

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→Full Azure subscription management
→Virtual machines, networking & storage
→Azure SQL, App Services, Azure Kubernetes
→Cost monitoring & rightsizing included
→Security baselines applied as standard
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Microsoft 365 Management

We manage your entire Microsoft 365 environment — Exchange Online, SharePoint, OneDrive, Teams, and licensing — directly inside your tenant. From migrations to day-to-day administration, we keep your M365 environment clean, secure, and cost-efficient, with monthly reporting and quarterly reviews.

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→Exchange Online, SharePoint, OneDrive & Teams
→Full tenant administration
→Licence management & cost optimisation
→Migration from Google Workspace or on-premises Exchange
→Monthly health reports & quarterly reviews
🏢

Microsoft Tenant Management

We work directly inside your Microsoft 365 and Azure tenants — managing user lifecycles, group policies, security defaults, and licensing. Our team ensures your tenant is always clean, compliant, and configured to Microsoft best practices, with nothing slipping through the cracks.

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→User creation, modification & off-boarding
→Group policy & conditional access configuration
→Security defaults & Secure Score improvements
→Licence allocation & cost reporting
→Direct tenant access — not via a third-party portal
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Microsoft Entra ID (Azure AD)

Entra ID is the identity backbone of your Microsoft environment. LivBiko manages MFA enforcement, conditional access policies, Privileged Identity Management (PIM), and single sign-on (SSO) — ensuring the right people access the right resources, and no one else.

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→MFA enabled for all users
→Conditional access policies per role/location
→Privileged Identity Management (PIM)
→Single Sign-On (SSO) across applications
→Guest user access governance
📱

Microsoft Intune Device Management

Intune gives you control over every device in your organisation — Windows, macOS, iOS, and Android — without needing them to be physically present. LivBiko manages enrolment, policy configuration, compliance monitoring, and remote wipe, ensuring every device meets your security baseline before it accesses company data.

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→Device enrolment & policy deployment
→Security baselines enforced on all endpoints
→Compliance monitoring & reporting
→Remote wipe for lost or compromised devices
→Works with BYOD and corporate-owned devices

🛠️ Managed Support

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24/7 Helpdesk Support

Unlimited helpdesk support for all your users, around the clock. Our engineers are available via phone, email, and ticketing portal at any hour — not just during business hours. Every ticket is responded to within the timeframes defined in your SLA, and resolved by engineers who already know your environment.

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→Unlimited tickets — no per-incident billing
→Phone, email & portal support
→Response times defined in your SLA
→Engineers who know your environment
→Out-of-hours cover for Priority 1 & 2 incidents
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SLA-Backed Response Times

Every managed service client has a Service Level Agreement defining exactly what to expect — response times, resolution targets, and escalation paths for every priority level. From a P1 critical outage (15-minute response) to a P4 general request (1 business day), your SLA sets the standard we're held to.

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→P1 Critical: 15-minute response, 4-hour resolution
→P2 High: 1-hour response, 8-hour resolution
→P3 Medium: 4-hour response, 2 business days
→P4 Low: 1 business day response
→Monthly SLA performance reports provided
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Remote Monitoring & Management

We deploy our RMM agent across every endpoint, server, and network device in your environment — monitoring CPU, memory, disk, patch status, and security posture in real time. Issues are flagged and addressed proactively before your users ever notice, reducing total incident volume rather than just response times.

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→Agent deployed on all endpoints & servers
→Real-time CPU, memory, disk & patch monitoring
→Automated alerts before user impact
→Proactive issue resolution included
→Security posture visibility across all assets
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On-Site & Remote Support

When remote support isn't enough, we come to you. Our engineers cover London and the South East for on-site visits — hardware replacements, network troubleshooting, office moves, new site setup, and anything that simply requires hands on equipment. Remote first, on-site when it matters.

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→On-site coverage across London & South East
→Hardware replacement & installation
→Network troubleshooting & cabling
→Office moves & new site setup
→Remote-first approach — on-site when needed

🔶 Oracle OCI & AI

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Authorised Oracle Partner

LivBiko holds Oracle Partner status — giving our clients access to validated architecture blueprints, direct Oracle technical escalation paths, and partner-exclusive resources unavailable to non-partners. Our certified Oracle engineers have hands-on experience across OCI, Oracle Database, and Oracle AI services.

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→Oracle Partner accreditation
→Access to Oracle technical escalation paths
→Validated OCI architecture blueprints
→Certified Oracle engineers on your account
→Partner pricing and licensing benefits
🏗️

Oracle Cloud Infrastructure (OCI)

Oracle Cloud Infrastructure provides enterprise-grade compute, storage, networking, and database services — often at significantly lower cost than AWS or Azure for Oracle workloads. LivBiko designs, deploys, and manages OCI environments aligned to Oracle best practices, with cost governance and security built in.

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→Compute, networking, block & object storage
→Oracle Database Cloud Service (DBCS, ADB, Exadata)
→OCI networking: VCN, load balancers, FastConnect
→Cost governance and budget alerts
→Security zones and identity & access management
🤖

Oracle AI Products & Services

Oracle's AI suite — including OCI AI Vision, OCI Language, OCI Anomaly Detection, and Oracle Analytics Cloud — brings machine learning to your Oracle data without requiring a dedicated data science team. LivBiko implements and integrates these services, connecting your OCI data sources to AI-driven dashboards and workflows.

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→OCI AI Vision: image & document analysis
→OCI Language: NLP, sentiment & text classification
→OCI Anomaly Detection for operational monitoring
→Oracle Analytics Cloud dashboards & ML insights
→Integrated into your existing Oracle applications
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Oracle Cloud Integration

Many businesses run Oracle workloads on-premises alongside Microsoft Azure environments. LivBiko manages hybrid Oracle architectures — connecting on-premises Oracle databases to OCI via FastConnect or VPN, integrating OCI with Azure Active Directory, and ensuring data flows securely between environments.

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→On-premises Oracle connected to OCI
→OCI and Azure coexistence & integration
→FastConnect and IPSec VPN connectivity
→Identity federation between Oracle and Microsoft
→Secure data movement between environments

💾 Disaster Recovery

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Backup-as-a-Service

Automated, AES-256 encrypted backups of your servers, endpoints, cloud workloads, and Microsoft 365 data — stored in geographically separate locations with configurable retention periods. Every backup job is monitored daily; failed jobs are investigated before you notice, not after.

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→Automated backups on your schedule
→AES-256 encryption at rest and in transit
→Geographically separate storage locations
→Microsoft 365 backup (Exchange, SharePoint, OneDrive, Teams)
→Daily monitoring — failed jobs investigated proactively
⏱️

Recovery Time & Point Objectives

RTO (Recovery Time Objective) defines how quickly you need to be back up after an incident. RPO (Recovery Point Objective) defines how much data loss is acceptable. LivBiko works with you to define these targets for each workload, then designs a backup and DR strategy that guarantees you can meet them — not just aims to.

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→RTO defined per workload (minutes to hours)
→RPO defined per workload (zero to 24 hours)
→Strategy designed around your targets, not cost
→Regular testing to validate actual RTO vs target
→Written recovery runbooks for each scenario
☁️

Disaster Recovery as a Service

DRaaS provides automated failover of your critical servers and workloads to LivBiko's cloud DR environment — so that in the event of a site outage, ransomware attack, or hardware failure, your systems come back online within your agreed RTO without manual intervention.

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→Automated failover of critical workloads
→Pre-defined RTO targets per workload
→Cloud DR environment maintained and ready
→Failover testing included — not optional extra
→Recovery to full production or reduced capacity
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Failover Testing & DR Drills

An untested DR plan is an assumption. LivBiko conducts scheduled DR drills — testing backup restores, failover procedures, and recovery times against your documented RTO targets — and provides a written report confirming the results. If something doesn't work as expected, we fix it before it matters.

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→Scheduled DR drills — typically quarterly
→Backup restore testing included
→Failover procedure validation
→Written report: actual RTO vs documented target
→Issues identified and remediated before a real incident

🔒 Cybersecurity

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Endpoint Detection & Response

AI-driven EDR deployed across all your endpoints — laptops, desktops, servers, and cloud VMs. EDR goes beyond traditional antivirus by detecting behavioural indicators of compromise in real time, isolating affected devices automatically, and providing full forensic telemetry for post-incident investigation.

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→Deployed on all endpoints & servers
→Behavioural detection — not just signatures
→Automatic isolation of compromised devices
→Full forensic telemetry for investigation
→Managed by our SOC 24/7
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Security Information & Event Management

Our SIEM platform aggregates and correlates logs from your endpoints, cloud environments, firewalls, identity systems, and applications — giving our SOC analysts a single view of your security posture. Alerts are triaged in real time, with genuine threats escalated and false positives filtered out.

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→Log aggregation from all sources
→Real-time correlation and alerting
→SOC analysts reviewing alerts 24/7
→False positive filtering included
→Threat intelligence feeds integrated
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Cyber Essentials Certification

Cyber Essentials is a UK Government-backed certification covering five key controls: firewalls, secure configuration, user access control, malware protection, and patch management. LivBiko manages all five controls as part of your managed service — so certification becomes a confirmation of what we already do, not a separate project.

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→All five CE control areas managed as standard
→Annual renewal supported by our team
→Gap assessment and remediation included
→Cyber Essentials Plus also supported
→Required for many UK Government contracts
⚖️

GDPR Compliance Management

The UK GDPR requires organisations to implement appropriate technical controls to protect personal data. LivBiko manages the technical side of your GDPR compliance — encryption, access controls, audit logging, breach detection, and incident response — and provides the evidence packs you need for audits and due diligence.

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→Technical controls mapped to UK GDPR requirements
→Breach detection and 72-hour notification support
→Data access controls and audit logging
→Evidence packs for audits and due diligence
→Annual compliance review included
📜

ISO 27001 Support

ISO 27001 is the international standard for information security management. LivBiko's managed security service implements and maintains many of the technical controls required by ISO 27001 — including access management, vulnerability management, incident response, and business continuity — supporting your certification journey.

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→Technical controls aligned to ISO 27001 Annex A
→Access management and least-privilege enforcement
→Vulnerability management programme
→Incident response and business continuity
→Evidence and documentation for certification audits

🎯 Pen Testing

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🎯

Penetration Testing

Our penetration testers simulate real-world attack techniques against your network, web applications, cloud environments, and physical infrastructure — finding the vulnerabilities that automated scanners miss. Every engagement is scoped, time-boxed, and delivered with a clear technical report and executive summary.

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→Network, web application & cloud testing
→Internal and external testing available
→Real-world attack techniques used
→Technical report + executive summary
→Fixed-price engagements with clear scope
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Vulnerability Scanning

Authenticated vulnerability scanning of all in-scope assets, run on your schedule — weekly, monthly, or on-demand. Findings are de-duplicated, false positives removed, and prioritised by actual exploitability in your environment — not just raw CVSS score. We track remediation progress and retest confirmed fixes.

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→Authenticated scans of all in-scope assets
→Findings prioritised by exploitability, not just CVSS
→False positives reviewed and removed
→Remediation tracking included
→Retest of confirmed fixes at no extra cost
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OWASP Top 10 Web Application Testing

The OWASP Top 10 defines the most critical web application security risks — injection, broken authentication, sensitive data exposure, XML external entities, broken access control, security misconfiguration, cross-site scripting, insecure deserialisation, known vulnerable components, and insufficient logging. Our testers test for all of them, plus business logic flaws specific to your application.

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→Full OWASP Top 10 coverage
→API security testing included
→Business logic vulnerability testing
→Authentication and session management review
→Detailed findings with proof-of-concept evidence
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Network Security Assessment

Internal and external network assessments covering your perimeter, internal segmentation, firewall rules, and wireless infrastructure. We identify misconfigurations, excessive trust relationships, lateral movement paths, and privilege escalation opportunities — then prioritise findings by the realistic business impact of exploitation.

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→External perimeter and internal network testing
→Firewall rule review and misconfiguration identification
→Lateral movement path analysis
→Wireless network security assessment
→Prioritised findings by business impact
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Remediation Support & Verification

Our engagement doesn't end at the report. We support your team through remediation — answering technical questions, reviewing proposed fixes, and confirming the correct approach before changes are made. Once remediation is complete, we retest all critical and high findings to confirm they're genuinely resolved — not just patched on the surface.

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→Remediation guidance written for engineers, not executives
→Technical Q&A support throughout remediation
→Retest of all critical and high findings
→Confirmation report issued post-retest
→Ongoing access to our security team during remediation
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